Polaris Theatre Ticketing Fees

Promoters set their own ticket prices.
The Box Office collects ticket revenues in trust for the promoter.

Ticketing Service Charges

  • Showpass service fee of 2.1%+ 70¢ (per ticket).*

  • Showpass 3% flat fee for all credit card transactions.*

  • A venue fee. This fee is collected to offset

    • a) box office staffing (in person, web, phone & email support)

    • b) ongoing maintenance (snow removal, washroom supplies, etc) and

    • c) replacement of long-term capital items like theatre seating*

      • $1 (Free-$19.99)

      • $2 ($20-49.99)

      • $3 ($50+)

*While we recommend that these fees be included in the face value, these fees may be passed on to the ticket purchaser in whole, or in part.

Voids/Refunds

If you wish to issue a refund or void a ticket (sold or complimentary), a $2/ticket service charge applies and will be added to the final invoice.

Please note that refunding or voiding a ticket does not reverse the Showpass or venue CIF fees.

Streaming Tickets

We have streaming capabilities in our theatre. Please contact your booking administrator to discuss streaming and ticketing options and rates.

Complimentary Tickets (Free Tickets)

For a one-time batch of hard-copy printed complimentary tickets distributed by the promoter, a $1/ticket fee applies.

If you would prefer to issue digital comps or leave hard-copy tickets for patrons to pickup at the box office, you may send us a one-time list of names or emails to manually process your comp tickets.
This includes:

  • Digitally-issued (emailed from the box office software at the promoter’s request)

  • Hard-copy tickets left for pickup at the box office.

A $2/ticket service fee applies. Service Fees will be added to the Client’s final invoice.

Promotional Tickets (Sold by Client)

Promotional tickets are physically-printed ticket bundles at the highest price point consigned to the promoter to be sold independently of the online sales portals, usually for sale by performers to their friends and family for cash.

Ticket Returns

To receive credit for ticketing fees, any unused Comp or Promo tickets must be returned to the Polaris Box Office no later than 48 hrs before your event.

Payout/Disbursement of Box Office receipts.

We aim to reconcile and disburse all outstanding receipts within 21 days, often much faster.
Outstanding invoices and running charges are deducted from disbursements.