🎟️ Box Office Services for Local Arts Organizations

Powered by the Polaris Theatre Team
Built on Showpass. Backed by Experience.

Are you an artist or arts group without the staff to manage ticket sales, seating, and customer inquiries? Let us help.

At Polaris Theatre, we offer professional, fully-managed box office services designed for small arts organizations, festivals, and independent producers. Our service runs on Showpass, a trusted Canadian ticketing platform based right here in Calgary—expertly set up and managed entirely by our experienced in-house team.

Whether you're performing at Polaris or another venue, our team makes it simple, smooth, and stress-free.

✅ What’s Included

🎫 Complete Showpass Integration

Our team handles the full ticketing setup—so you don’t have to:

  • Event creation and setup on Showpass

  • General Admission or Reserved Seating

  • Custom Seating Chart Design for your venue

  • Tiered pricing, promo codes, donation prompts (for charities)

  • Branded event listings for your organization

  • Embedded ticket links or widgets for your website & social media

  • Tracking links for your marketing team

📞 Full Customer Service Coverage

Your patrons get top-tier support, without bothering or burdening your team:

  • Phone & email customer support (before and during events)

  • Help with lost tickets, refunds, exchanges, and accessibility needs

  • Prompt, professional responses from our experienced staff

🎟️ Professional Ticket Printing

We can provide:

  • Beautiful, professionally-printed physical tickets on our signature blue stock.

  • Complimentary tickets (for free distribution)

  • Physical Promo tickets (for you to sell)

  • On-demand reprints for will-call and door sales

📋 Tools & Reporting

We ensure you have everything you need, during the sales process, and on show day:

  • Access to your event stats and transactions

  • Real-time sales tracking and door lists

  • Guest lists by name, order number, or ticket type

  • Final sales reports and reconciliation sheets

🛠️ Optional Add-ons

Additional support available as needed:

  • On-site box office staff (check-in, scanning, door sales)

  • Tap-enabled card readers for credit/debit purchases

  • Marketing and promotion through Polaris Theatre’s platforms

  • Advice on audience engagement and best practices

👥 Who This Is For

We support:

  • Community orchestras, choirs, and chamber groups

  • Independent theatre and dance companies

  • Studio recitals and music schools

  • Touring productions and pop-up events

  • Festival presenters and venue renters

If you need a box office team—but don’t have staff—we’re here for you.

💰 Transparent Pricing

No surprise fees—just practical, scalable solutions:

  • Setup Fee: Starting at just $25/event

  • Per-Ticket Fee: Passed on to customer or absorbed by you

  • Optional Add-ons: On-site staff, ticket printing, etc.

We’ll build a package to suit your needs and budget.

🌟 Why Choose The Polaris Team?

We’re more than a venue—we’re arts professionals who understand your world. With deep roots in local music, theatre, and festival production, the Polaris Theatre Team is trusted by presenters and performers across Alberta.

Whether your show is at Polaris—or somewhere else—we’re proud to offer a polished, professional box office experience.

📞 Let’s Talk

To get started with your ticketing, reach out. We’re usually very quick to answer the phone!

📧 office@polariscentre.ca
📞 (403) 255-9368
📍 Serving Calgary, Airdrie, and Southern Alberta